Last Updated: September 29, 2026

Order Processing

Orders are processed after successful order confirmation and payment authorization. Processing times may vary during weekends, holidays, promotional periods or periods of unusually high order volume.

Shipping Availability

Available shipping destinations, methods and applicable shipping charges are displayed during checkout. Certain products or destinations may be subject to shipping restrictions.

Shipping Costs

Applicable shipping costs, if any, will be displayed before you complete your purchase. Shipping charges may depend on the destination, order value, product type and available delivery service.

Estimated Delivery

Any delivery estimate provided at checkout or in shipping communications is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery may be affected by carrier operations, customs processing, severe weather, public holidays, incorrect address information or other circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched. Please allow time for the carrier's tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Delayed or Missing Packages

If your order appears significantly delayed or tracking indicates an issue, contact us at service@myrqela.com with your order number. We will review the available shipping information and provide reasonable assistance.

Questions