Last Updated: September 29, 2026

Return Window

We accept eligible return requests within 30 calendar days after delivery.

To begin a return request, please contact our customer support team at service@myrqela.com with your order number and details regarding the item you wish to return.

Return Eligibility

To qualify for a return, the item must generally be:

• Unused and in its original condition
• Unworn and free from damage caused after delivery
• Returned with original packaging and included accessories where applicable

Certain products may not be eligible for return due to hygiene, safety, personalization or product-specific restrictions. Any applicable limitations will be communicated before or during the return process.

How to Request a Return

To request a return, please email:

service@myrqela.com

Please include:

• Your order number
• The product name you wish to return
• The reason for the return request
• Photos or videos if the item is damaged, defective or incorrect

Our customer support team will review your request and provide return instructions if your request is approved.

Return Shipping Address

Please do not send returned items directly to our business registration address before receiving approval.

Once your return request has been approved, our customer support team will provide the appropriate return address and detailed instructions.

Return Shipping Costs

For preference-based returns, such as ordering the wrong size, changing your mind or no longer needing the product, customers may be responsible for return shipping costs.

If an item arrives damaged, defective, incorrect or materially different from the product description, please contact us. We will provide an appropriate solution, which may include replacement, refund or other reasonable resolution at no additional cost to the customer.

Refund Process

Once your approved return has been received and inspected, eligible refunds will be processed to the original payment method.

Approved refunds are generally issued within 5–10 business days after the return has been received and reviewed.

Please note that your bank, credit card provider or payment platform may require additional processing time before the refunded amount appears in your account.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us within a reasonable period after delivery.

Please provide your order number together with supporting photos or videos so that our team can quickly review the issue.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters processing or shipment preparation.

Once an order has been processed or dispatched, cancellation may no longer be possible. In this case, customers may request a return according to this policy after receiving the order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable laws and regulations.

Contact Information